Terms & Conditions

Welcome to nutty-nuts.com, the ultimate destination for your daily kitchen and snacking needs. We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer.

These terms and conditions, together with any and all other documents referred to herein, set out the terms under which goods are sold by Nutty Nuts through this website. Please read these terms and conditions carefully and ensure that you understand them before ordering any goods from our website.

We may update this policy from time to time without notice to you by posting the updated policy on the website, so we invite you to review this page periodically. When you place an order through our website, you are deemed to have consented to the latest version of the terms and conditions then posted on our website. If you do not agree to comply with and be bound by these terms and conditions, you should not order goods through our website.

Information About Us

Our website, www.nutty-nuts.com (the "website") is owned and operated by Nutty Nuts Foodstuff Factory LLC for its own benefit. Nutty Nuts Foodstuff Factory LLC is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 224614 and its registered office at P.O. Box 24149, Dubai, United Arab Emirates.


We aim to make the website and its associated services available to as many of you as possible. However, we do require that you be at least 18 years of age, able to lawfully:

  • make payment through one of our accepted tender types;
  • agree to these terms and conditions;
  • enter into binding orders with us. The website is for your personal use only and commercial usage is not permitted. We reserve the right to decline orders where we suspect commercial usage.

Access to and Use of Our Site

Access to our website is free of charge. It is your responsibility to make any and all arrangements necessary in order to access our website.

Access to our website is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our website (or any part of it) at any time and without notice. We will not be liable to you in any way if our website (or any part of it) is unavailable at any time and for any period.

It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. Our customer service representatives will never ask you for your such details.

We are committed to complying with our Security & Privacy Policy but are not responsible for any loss suffered through misuse of those details. By registering or placing an order on the website you warrant that you meet the criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register with us. Kindly note that by placing an order, you authorize us to send offers in future on your provided contact details.

Intellectual Property

Your use of the Nutty Nuts website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the content (graphics, photographs, including all image rights, sounds, music, video, logos, icons audio or text on this website), including HTML or other code contained in the Website. All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this website is typically protected by national and international intellectual property laws and treaties.

You are permitted to use the content only as expressly authorized by us or the licensor of such content. Any reproduction or redistribution of the content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited.

User Generated Content

By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This website is available to the public and therefore information you consider confidential should not be posted to this website.


When you place an order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that order, at the price indicated including any delivery fees, taxes and duties where applicable.

Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your website cart are not reserved until your order is paid for.

The website may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change throughout the day. In rare cases, a product may be available when you place an order but sold out by the time we process the order. Should this happen, we will notify you.

Receipt of your order will be acknowledged by email. However, the order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the order.

Goods, Pricing and Availability

We make all reasonable efforts to ensure that all descriptions and graphical representations of goods available from us correspond to the actual goods. Please note, however, that images of goods and/or descriptions of packaging are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions.

We neither represent nor warrant that goods will be available.

We make all reasonable efforts to ensure that all prices shown on our website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed and is confirmed by us.

Delivery charges are not included in the price of Goods on our Website. For more information on delivery charges, kindly refer to our Shipping Policy. Delivery options and related charges will be presented to you as part of the order process.


Payment for goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.

We currently accept the following tender types for orders placed on our Website: VISA, MASTERCARD and AMERICAN EXPRESS. By entering payment details onto our website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use the relevant tender type.

Product Returns & Refunds

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If not, any damages are to be reported at the time of delivery via a pictorial image as proof. Additionally, any damage also needs to be reported on the courier company’s receipt slip as proof. All refund claims have to strictly follow these two proof procedures. In the event of any one proof missing, Nutty Nuts will not be liable for any refunds.

All items sold by Nutty Nuts are of a perishable nature and once delivered cannot be returned unless damages are reported to us using the procedures described in the previous paragraph. In the event that a damaged parcel is delivered to customer and the same is verified by us, a replacement can only be sent in case the customer has abided by the rules mentioned above. Nutty Nuts is not liable for any damages reported after the parcel has been received.

In case we do agree to send a replacement, it will be of the exact same product and not of any other product desired by the customer.

Nutty Nuts is also not liable for refunds claimed by the customer for any product that is not stored under the recommended conditions.

Other Important Terms

The contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these terms and conditions.

Law and Jurisdiction

You acknowledge and agree that our website terms constitute the complete and exclusive agreement between us concerning your use of the website and any purchase by you of any items through the website, and supersede and govern all prior proposals, agreements, or other communications.

This website’s terms and conditions are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.