Terms & Conditions

Welcome to Nutty Nuts, your trusted destination for premium daily kitchen and snacking essentials. We strive to make your shopping experience easy, secure, and enjoyable, and we’re delighted to have you here.

These terms and conditions, along with any referenced documents, outline the terms under which we sell our products through this website. Please read them carefully before placing your order.

By using our website and placing orders, you confirm your acceptance of these terms. If you do not agree, please refrain from using our website for purchases.

We may update these terms periodically by posting updated versions here. We encourage you to check this page regularly to stay informed.

Information About Us

This website is owned and operated by Nutty Nuts Foodstuff Factory LLC, a limited liability company registered under the laws of the United Arab Emirates (License No. 224614), with its registered office at Community 364, 13 Street, Plot No. 36, Al Quoz Industrial Area 1, Dubai - 24149, United Arab Emirates.

Eligibility

To shop with us, you must:
✅ Be at least 18 years old.
✅ Be legally capable of entering binding contracts.
✅ Make payments using one of our accepted payment methods.
✅ Use our website for personal, non-commercial use only.

We reserve the right to decline orders suspected of being for commercial purposes.

Access and Use of Our Website

  • Access to our website is free of charge.
  • We may alter, suspend, or discontinue the website without notice.
  • We are not liable for any unavailability of the website.
  • You are responsible for ensuring your personal and payment details are accurate and valid.

By placing an order, you agree to receive order-related and promotional updates from us on your provided contact details. For details on how we handle your information, please see our Security & Privacy Policy.

Intellectual Property

All content on this website, including images, logos, graphics, and text, is owned or licensed by Nutty Nuts and is protected by UAE and international intellectual property laws.

You may not reproduce, distribute, or commercially exploit any content without our express permission.

User-Generated Content

If you submit reviews or comments, you:
✅ Are solely responsible for your submitted content.
✅ Grant us the right to use, republish, or adapt your content for promotional or operational purposes.

We reserve the right to moderate or remove content that is unlawful, inappropriate, or in breach of intellectual property rights.

Orders

By placing an order, you commit to purchasing the products listed at the displayed price, including applicable delivery fees and taxes.

  • Orders are subject to acceptance by Nutty Nuts. We may decline orders due to ineligibility, payment issues, suspected fraud, stock limitations, or shipping restrictions.
  • Items in your cart are not reserved until payment is completed.
  • While we strive to maintain accurate stock information, inventory may change throughout the day. If a product becomes unavailable after you place an order, we will notify you promptly.
  • Orders are confirmed only when you receive a dispatch notification from us.

Products, Pricing & Availability

We aim to ensure accurate descriptions and images of our products, but there may be slight variations due to display settings or lighting.

Product availability is not guaranteed until dispatch confirmation.

Prices are displayed in AED and may change, but changes will not affect confirmed orders. Delivery charges are separate and shown at checkout. For delivery information, please see our Shipping & Delivery Policy.

Payment

Payment must be made at checkout using accepted payment methods: Visa & Mastercard.

By providing your payment details, you confirm you are authorised to use the payment method. We may decline orders if payment is unauthorised or invalid.

Returns & Refunds

We guarantee your order will arrive in perfect condition. If your order arrives damaged:
✅ Report it at the time of delivery with clear photos.
✅ Note the damage on the courier’s receipt slip.

Both proofs are required for refund or replacement eligibility. Claims without these proofs cannot be processed.

As our products are perishable:

  • Returns are not accepted unless damage is reported as above.
  • Verified damage will qualify for a replacement of the same product.
  • We are not liable for claims on products not stored under recommended conditions.

For full details, please see our Returns & Refunds Policy.

Other Important Terms

  • These terms apply between you and Nutty Nuts only.
  • No third party has rights under these terms.
  • If any part of these terms is deemed invalid, the remaining sections remain enforceable.

Law & Jurisdiction

These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Disputes are subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Thank You

Thank you for choosing Nutty Nuts. We are honoured to serve you and look forward to being part of your daily snacking and kitchen journey.

If you have any questions about these terms or your order, please contact us on WhatsApp.