Security & Privacy Policy

Nutty Nuts Foodstuff Factory LLC respects your privacy and is committed to protecting the personal information entrusted to us.

This Security & Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

• Visit or use www.nutty-nuts.com;
• Purchase products through our online store;
• Create or use a customer account;
• Subscribe to marketing communications;
• Contact us through email, telephone, WhatsApp, social media or another communication channel; or
• Place an order for delivery within the United Arab Emirates or another GCC country that we serve.

This policy should be read together with our Terms & Conditions, Cookie Policy, Shipping & Delivery Policy, and Returns & Refunds Policy.

Who We Are

The website www.nutty-nuts.com is owned and operated by:

Nutty Nuts Foodstuff Factory LLC
Community 364, 13 Street
Plot No. 36, Al Quoz Industrial Area 1
Dubai, United Arab Emirates

Nutty Nuts Foodstuff Factory LLC is responsible for determining how and why personal information collected through this website is processed.

Personal Information We Collect

The information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information including:

• Your full name;
• Email address;
• Telephone or mobile number;
• Billing address;
• Delivery address;
• Account login information;
• Products ordered and order history;
• Delivery instructions;
• Gift messages;
• Marketing preferences;
• Communications, enquiries, reviews and complaints; and
• Any other information you choose to provide.

GCC Delivery and Customs Information

For orders delivered outside the United Arab Emirates, we may collect and process information reasonably required to prepare, transport, clear and deliver the shipment.

This may include:

• The purchaser’s and recipient’s full name;
• Delivery address;
• Mobile number and email address;
• Delivery instructions and location details;
• Order and product information;
• Shipment-tracking information; and
• Information required for shipping and customs documentation.

In certain circumstances, a courier or customs authority may contact the recipient directly to request information required for import clearance. Any information provided directly to that courier or authority will be processed according to its own privacy policy and applicable legal obligations.

Gift-Recipient Information

When you purchase a product for delivery to another person, we may collect the recipient’s:

• Name;
• Delivery address;
• Mobile number;
• Delivery instructions; and
• Gift-message information.

By providing another person’s information, you confirm that you are authorised to provide it to Nutty Nuts for the purpose of preparing, communicating about and delivering the order.

Payment Information

Payments made through our website are processed securely by our appointed payment-service providers.

Nutty Nuts does not collect or store complete payment-card numbers, card expiry dates or card-security codes.

We may receive limited transaction information required to confirm and manage an order, such as:

• The payment method used;
• Payment status;
• Transaction reference;
• Billing name and address;
• Payment date and amount; and
• Partial or masked card details, where provided by the payment-service provider.

Payment-service providers process payment information in accordance with their own privacy policies, security standards and legal obligations.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Referring website;
• Date and time of access;
• Approximate location derived from your IP address;
• Website interactions; and
• Cookie and similar technology information.

Further information about cookies is available in our Cookie Policy.

Information Received from Third Parties

We may receive limited information from third parties involved in operating our business and fulfilling orders, including:

• Payment-service providers;
• Couriers and delivery companies;
• Customs brokers and clearance agents;
• Website and e-commerce service providers;
• Marketing and analytics providers;
• Social-media platforms; and
• Fraud-prevention providers; 

How We Use Personal Information

We may use personal information to:

• Process, prepare and fulfil orders;
• Confirm and manage payments;
• Prepare invoices, receipts and transaction records;
• Arrange delivery within the UAE and GCC countries;
• Prepare shipping and customs documentation;
• Communicate order and delivery information;
• Contact customers or recipients regarding an order;
• Manage customer accounts and order histories;
• Respond to enquiries, complaints and customer-service requests;
• Process replacements, returns and refunds;
• Investigate product-quality or food-safety concerns;
• Maintain product traceability;
• Conduct product withdrawals or recalls where necessary;
• Prevent fraud and unauthorised transactions;
• Protect the security of our website, customers and business;
• Improve our products, website and customer experience;
• Analyse website performance and customer interactions;
• Send marketing communications where permitted;
• Maintain accounting, taxation and business records;
• Comply with customs, food-safety, consumer-protection and other legal requirements; and
• Establish, exercise or defend legal rights.

Where required by applicable law, we process personal information based on consent, the performance of a contract, compliance with a legal obligation or our legitimate business interests.

Marketing Communications

We may send you promotional emails, WhatsApp messages, SMS messages or other marketing communications where:

• You have agreed to receive them; or
• We are otherwise permitted to contact you under applicable law.

You may unsubscribe at any time by:

• Using the unsubscribe option included in a marketing email;
• Following the opt-out instructions included in a message; or
• Contact us using the details at the end of this policy.

Unsubscribing from marketing will not prevent us from sending essential communications relating to:

• Orders;
• Payments;
• Deliveries;
• Customer-service enquiries;
• Product-safety notices; or
• Legal or regulatory requirements.

How We Share Personal Information

Nutty Nuts does not sell customers’ personal information.

We may share limited personal information with trusted service providers only where reasonably necessary to operate our website, process payments, fulfil and deliver orders, complete customs procedures, provide customer support, prevent fraud or comply with legal obligations.

These parties may include:

• Website and e-commerce service providers;
• Payment processors;
• Fraud-prevention providers;
• International couriers;
• Local last-mile delivery companies;
• Customs brokers and clearance agents;
• Warehousing and fulfilment providers;
• Technology and website-hosting providers;
• Email, SMS and communication-service providers;
• Customer-service providers;
• Marketing, advertising and analytics providers; and
• Government authorities, regulators, law-enforcement bodies or courts where disclosure is legally required.

We seek to share only the information necessary for the relevant purpose.

Service providers are expected to protect personal information and use it only for the agreed service or as otherwise permitted by applicable law.

International Transfers

Nutty Nuts Foodstuff Factory LLC is located in the United Arab Emirates.

When you place an order from another GCC country, personal information relating to you or the recipient will normally be transferred to and processed in the United Arab Emirates.

Information may also be processed in other countries by our:

• Website and e-commerce providers;
• Payment providers;
• Technology providers;
• Couriers;
• Communication providers; and
• Other service providers.

Where required by applicable law, we take reasonable steps to ensure that personal information transferred internationally is handled lawfully and protected through appropriate safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.

Information may be retained for purposes including:

• Order fulfilment;
• Customer service;
• Accounting and taxation;
• Customs and shipping documentation;
• Consumer complaints;
• Refunds and chargebacks;
• Fraud prevention;
• Product traceability;
• Food-safety investigations;
• Product withdrawals and recalls;
• Contractual obligations;
• Insurance claims; and
• Legal disputes.

Different categories of information may be retained for different periods.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy or anonymise it, unless continued retention is required or permitted by law.

Data Security

We use reasonable administrative, organisational and technical safeguards intended to protect personal information against:

• Unauthorised access;
• Unlawful disclosure;
• Accidental loss;
• Misuse;
• Alteration; and
• Destruction.

Access to personal information is limited to employees, contractors and service providers who reasonably require access to perform their duties.

Our service providers are expected to apply appropriate confidentiality and security measures.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account passwords and for protecting the devices used to access their accounts.

Where required by applicable law, we will notify the relevant authorities and affected individuals of a personal-data breach.

Your Privacy Rights

Depending on your country of residence and the applicable law, you may have the right to:

• Ask whether we process personal information about you;
• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Request deletion or destruction of information in appropriate circumstances;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing activities; and
• Object to direct marketing.

These rights may be subject to legal limitations.

For example, we may need to retain certain order, accounting, taxation, customs, product-traceability, food-safety or legal records even after receiving a deletion request.

We may request reasonable information to confirm your identity before processing a privacy request. This verification information will be used only to confirm and manage the request.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Enable essential website and checkout functions;
• Maintain website and account security;
• Remember customer preferences;
• Understand how the website is used;
• Improve website performance;
• Analyse customer interactions; and
• Support advertising and marketing where permitted.

You may manage available cookie choices through our website’s cookie controls and your browser settings.

Disabling certain essential cookies may affect the operation of the website or prevent you from completing a purchase.

Please review our Cookie Policy for further information.

Children’s Personal Information

Our website and products are not specifically directed at children.

We do not knowingly collect personal information directly from children without the involvement or authorisation of a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and, where appropriate, delete the information.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services or social-media platforms.

Nutty Nuts is not responsible for the privacy or security practices of third parties.

Customers should review the privacy policies of third-party services before providing personal information to them.

Changes to This Policy

We may update this policy to reflect changes in:

• Our business activities;
• Countries to which we deliver;
• Website functions;
• Service providers;
• Legal or regulatory requirements; or
• Our personal-information processing practices.

Where required by law, we will provide additional notice or request consent before making a material change.