Shipping & Delivery Policy

At Nutty Nuts Foodstuff Factory LLC, we take care to prepare, pack and dispatch every order in good condition. This policy explains how orders purchased through our official online store are processed and delivered within the United Arab Emirates and the GCC countries available at checkout.

This policy should be read together with our Terms and Conditions, Returns & Refunds Policy, Security & Privacy Policy, and Cookie Policy.

Delivery Coverage

Nutty Nuts delivers to:

  • United Arab Emirates;
  • Saudi Arabia;
  • Bahrain;
  • Kuwait;
  • Oman; and
  • Qatar.

Delivery is available to locations serviced by our appointed courier partners, including remote areas.

In certain remote locations, door-to-door delivery may not be available. The shipment may instead be delivered to the nearest courier service point or collection station. This may apply to locations where direct courier access is limited.

Where collection is required, the customer or recipient will be notified by the courier and may be required to collect the shipment from the designated location.

Delivery Address Requirements

Customers must provide a complete and accurate physical delivery address when placing an order. This should include, where applicable:

  • Building, apartment or villa number;
  • Street name or number;
  • Area or district;
  • City;
  • Postcode;
  • A reachable mobile number; and
  • Any relevant delivery instructions.

PO box addresses are not accepted for delivery.

Delivery addresses cannot be changed after an order has been placed. Customers must carefully review and confirm the delivery address and contact details before completing checkout.

Nutty Nuts will not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

Order Processing

Orders are processed from Monday to Saturday, excluding UAE public holidays.

Orders are normally processed and dispatched within one business day.

Nutty Nuts does not offer same-day delivery.

Order processing may take longer during:

  • Peak trading periods;
  • Promotional campaigns;
  • Public holidays;
  • Unusually high order volumes;
  • Stock verification;
  • Operational disruptions; or
  • Circumstances beyond our reasonable control.

The delivery timeframe begins from the date the order is dispatched, not from the date the order is placed.

Estimated Delivery Times

Our standard estimated delivery times are:

UAE Deliveries

1-3 business days after dispatch.

GCC Deliveries

3-5 business days after dispatch.

GCC delivery estimates apply to Saudi Arabia, Bahrain, Kuwait, Oman and Qatar.

Delivery times are estimates provided for guidance and are not guaranteed. Remote-area deliveries or shipments requiring collection from a courier service point may take longer.

Business-day estimates may exclude public holidays and non-working days observed in the UAE or destination country.

Shipping Charges

Shipping charges for UAE and GCC orders are calculated automatically at checkout based on the delivery destination and order details.

The applicable shipping charge will be displayed before the customer completes payment.

Free UAE Delivery

Free standard delivery is available only for UAE orders with a final merchandise value of AED 199 and above, calculated after any applicable promotional code or discount has been applied.

If a promotional code reduces the final order value to below AED 199, the applicable UAE delivery charge will be added at checkout.

Free delivery is not available for orders to Saudi Arabia, Bahrain, Kuwait, Oman or Qatar.

Promotional codes may still be used on eligible GCC orders. However, the applicable GCC shipping charge will remain payable and will be displayed separately at checkout.

GCC Duties, Taxes and Import Charges

For orders delivered to Saudi Arabia, Bahrain, Kuwait, Oman or Qatar, the product prices displayed after the relevant GCC delivery destination has been selected include any applicable:

  • Destination-country VAT;
  • Customs duties;
  • Import charges; and
  • Other applicable customs-related government charges.

Freight and delivery charges are not included in the displayed product price. They are calculated separately and shown at checkout.

Customers should not ordinarily be required to pay additional customs duties, VAT or import charges when the shipment is delivered.

GCC Transport Conditions

GCC orders are transported by air through our appointed courier partner.

Products are handled as ambient food shipments. Temperature-controlled vehicles capable of maintaining suitable ambient conditions are used during applicable collection and last-mile delivery stages to help protect products from excessive heat.

Controlled ambient delivery is not the same as refrigerated or chilled delivery. Products should be stored according to the instructions shown on their packaging after delivery.

Product Availability

All products displayed as available on the Nutty Nuts website may be ordered for delivery within the UAE, Saudi Arabia, Bahrain, Kuwait, Oman and Qatar.

Shipment Tracking

Once an order has been dispatched, tracking information will be made available through our appointed courier partner.

Customers may receive a tracking link, tracking number or shipment update using the contact details provided at checkout.

Customers are responsible for monitoring the available tracking information and responding promptly to delivery or collection notifications.

Delivery Attempts

Our appointed courier partner will make reasonable attempts to deliver the shipment using the delivery address and contact details provided at checkout.

The number and timing of delivery attempts may vary according to the destination, location and courier procedures.

If delivery cannot be completed, the shipment may be:

  • Held for collection at a courier service point;
  • Scheduled for another delivery attempt;
  • Returned to Nutty Nuts; or
  • Handled according to the courier's applicable delivery procedures.

Failed Delivery and Additional Charges

Customers are responsible for:

  • Providing a complete and accurate delivery address;
  • Providing a reachable mobile number;
  • Responding to delivery and customs-clearance communications;
  • Being available to receive the shipment; and
  • Collecting the shipment from a designated courier service point where required.

If delivery cannot be completed because of:

  • An incorrect or incomplete address;
  • An incorrect or unreachable telephone number;
  • Recipient unavailability;
  • Failure to respond to the courier;
  • Refusal of delivery; or
  • Failure to collect the shipment from a designated courier service point,

additional re-delivery, return, storage or handling charges may apply.

When a shipment is returned to Nutty Nuts, any replacement, re-dispatch or refund will be assessed according to the circumstances.

Any refund may be reduced by unrecoverable delivery, return, storage or handling costs, subject to applicable law and our Returns & Refunds Policy.

These charges will not apply where the delivery failure resulted from an error by Nutty Nuts or its appointed courier partner.

Customs Clearance

International food shipments may be inspected, opened or delayed by customs or food-control authorities in the destination country.

Customers and recipients must respond promptly to any reasonable shipment-clearance communication received from the appointed courier partner.

The 3-5-business-day GCC delivery estimate may be extended where a shipment is subject to customs inspection, regulatory review or additional clearance procedures.

Delivery Delays

Delivery estimates are not guaranteed.

Delivery may be delayed because of circumstances including:

  • Customs inspections;
  • Destination-country weekends or public holidays;
  • UAE public holidays;
  • Adverse weather;
  • Flight delays or cancellations;
  • Remote-area servicing requirements;
  • Courier-network disruptions;
  • Road closures;
  • Government restrictions;
  • Security incidents;
  • Incorrect customer information; or
  • Events beyond the reasonable control of Nutty Nuts or its appointed courier partner.

Nutty Nuts will make reasonable efforts to assist with delayed shipments but cannot guarantee delivery by a particular date unless this has been expressly agreed in writing.

Lost, Damaged, Missing or Incorrect Orders

Customers should inspect the shipment as soon as reasonably possible after delivery.

Visible delivery damage, missing products or incorrect products should be reported to Nutty Nuts within 48 hours of delivery, together with the order number and supporting photographs or videos.

Claims relating to lost, damaged, defective, missing or incorrectly supplied products will be handled in accordance with our Returns & Refunds Policy.

Customers should not discard the affected product, delivery packaging, courier label or outer carton until Nutty Nuts has completed its assessment.

Storage After Delivery

Customers are responsible for storing products according to the storage instructions displayed on the product packaging or relevant product page.

Nutty Nuts may be unable to accept responsibility for deterioration or damage occurring after delivery because of:

  • Exposure to excessive heat, moisture or direct sunlight;
  • Incorrect refrigeration or freezing;
  • Improper storage after opening;
  • Contamination after delivery; or
  • Storage beyond the stated best-before or expiry date.

Changes to This Policy

Nutty Nuts may update this Shipping & Delivery Policy to reflect changes in:

  • Delivery countries;
  • Courier arrangements;
  • Shipping charges;
  • Customs procedures;
  • Delivery timeframes;
  • Operational requirements; or
  • Legal or regulatory obligations.

Contacting Us

To report an order issue, please contact us through WhatsApp, Email, or our Contact page.

Please include your order number and the supporting information described above.