Returns & Refunds Policy

At Nutty Nuts, we want your order to arrive fresh and in perfect condition every time. As our products are perishable, we handle returns and refunds carefully to ensure product quality while protecting your rights.

When Returns & Refunds Apply

We can only accept returns and issue refunds under the following circumstances:

  • The product was damaged during delivery.
  • The product is defective or expired upon delivery.
  • An incorrect product was sent.

What You Need To Do

To qualify for a return or refund:
1️⃣ Report the issue within 48 hours of delivery.
2️⃣ Provide clear photos of the damage or defect at the time of delivery.
3️⃣ Note the damage on the courier company’s receipt slip.

These steps are required for us to process any return or refund request. Without them, we will not be able to assist with your claim.

Important Information

Perishable Products:
Due to the nature of our products, we are unable to accept returns or issue refunds once products have been delivered unless damage or defects are reported immediately as described above.

Storage Conditions:
Products must be stored according to our recommended conditions. We are unable to process claims for products not stored properly after delivery.

Delivery Responsibility:
Please ensure:

  • The delivery address provided is accurate.
  • Someone is available to receive the order.

We are not responsible for failed deliveries due to:

  • Incorrect or outdated addresses.
  • Recipient unavailability.

Orders returned or rerouted for these reasons may incur additional courier charges.

Replacements

If your claim is approved, we will send a replacement of the same product within 2-5 working days. We are unable to exchange products for different items.

Refunds

If a replacement is not possible, a refund will be issued to your original payment method. Refunds may take 10-30 working days to reflect in your account, depending on your payment provider.

Need Assistance?

If you believe your order qualifies for a return or refund, please contact us with your order details and photos on WhatsApp.

Thank you for your understanding and for choosing Nutty Nuts.