Any damages are to be reported at the time of delivery via a pictorial image as proof. Additionally, any damage also needs to be reported on the courier company’s receipt slip as proof. All refund claims have to strictly follow these two proof procedures. In the event of any one proof missing, Nutty Nuts will not be liable for any refund.
All items sold by Nutty Nuts are of a perishable nature and once delivered cannot be returned. In the event that a damaged parcel is delivered to customer and the same is verified by us, a replacement can only be sent in case the customer has abided by the rules mentioned above. Nutty Nuts is not liable for any damages reported after the parcel has been received.
In case we do agree to send a replacement, it will be of the exact same product and not of any other product desired by the customer.
Nutty Nuts is also not liable for refunds claimed by the customer for any product that is not stored under the recommended conditions.